1. Who you are contracting with
These Terms apply when you book a room, tour, airport transfer or vehicle rental through uplistsikhehotel.ge.
Your contract is directly with Hotel Rancho Uplistsikhe. There is no intermediary, agent or booking platform between us: the website and the booking system are ours, and we are the party responsible to you for delivering what you booked and for any refund due. Everything you are shown — availability, prices, photos, descriptions — comes from us, and we are responsible for its accuracy.
“You” or “Guest” means the person making the booking, on their own behalf and on behalf of everyone named in it. You must be 18 or over to make a booking.
By completing a booking you confirm that you have read and accept these Terms and our Privacy and Cookie Policy.
2. How a booking is made
- You choose your dates, guests and services and are shown a price.
- You enter your details and confirm the order. At this point the order is pending — it is not yet a confirmed booking, and the room or vehicle is not yet held for you.
- You pay, or select an accepted payment method.
- A contract is formed when we confirm your booking, which happens automatically once payment is completed or, for pay-on-arrival bookings, once we confirm the reservation.
- We send a confirmation with your booking reference to the email address you gave. Keep it — the reference plus that email address is how you look up, change or cancel your booking.
Pending orders expire. If payment is not completed, a pending order is cancelled automatically within about an hour and the room, tour or vehicle goes back on sale. The payment link we issue is valid for a limited period; if it expires you can start again.
The confirmation is shown on screen and sent by email. If it does not arrive within a few minutes, check your spam folder and then contact us — do not assume the booking failed, and do not book a second time before checking with us.
3. Prices
- All prices are set by us, shown in Georgian Lari (GEL), and include the taxes we are required to include.
- Prices displayed in another currency are an indicative conversion; the amount charged is in GEL.
- The price you are quoted applies to the exact dates, guest count and services in your quote. Changing any of them re-prices the booking.
- Your price is fixed at the moment your booking is confirmed and is not recalculated afterwards, even if our rates change.
- Prices may exclude local fees or charges imposed by authorities and payable on site; where that applies we say so before you pay.
- Extras consumed during your stay — meals, drinks, additional services — are payable at the property.
We take care that every price and description is correct. If an obvious error appears — a price that is clearly wrong — we will tell you as soon as we notice, and you may either confirm at the correct price or cancel for a full refund.
4. Payment methods
Card payment online. You are taken to the secure hosted payment page of our payment provider, Flitt, and enter your card details there. We never see or store your card number. Once the payment succeeds your booking is confirmed automatically.
Payment on arrival. Where offered, you book without paying and settle at check-in. We may ask for a card guarantee or a deposit. If you do not arrive, the no-show terms in section 6 apply.
Bank transfer. Available on request, normally for group or advance bookings. The booking is held until the payment deadline stated on the invoice; if the transfer does not arrive by then we may cancel it.
Make sure your card is valid and has sufficient funds. A failed payment leaves your order pending and it will expire as described above.
5. Changing a booking
Ask us — email uplistsikhehotel@gmail.com or call +995 555 410 205, quoting your booking reference. We will do our best to accommodate changes, subject to availability.
- We can normally change your contact details, arrival time, notes and special requests without any effect on price.
- Changing dates, room type, guest numbers, tour dates or head count, or a vehicle rental period re-prices the booking. If the new price is higher, the difference is payable.
- Adding guests is not automatic. Rooms and vehicles have occupancy limits, and extra people must be priced and approved by us first.
- If a change cannot be made, you may cancel under section 6 and book again.
6. Cancellation and refunds
How to cancel. Contact us with your booking reference and the email address you booked with. We confirm every cancellation by email — if you do not receive that confirmation, the booking is not cancelled.
Which terms apply to your booking. The cancellation terms that govern your booking are the ones shown to you before you paid and repeated on your confirmation. You can also read our current cancellation policy on any room page and at checkout, before you commit. If your confirmation and this page ever disagree, your confirmation is what governs your booking.
Non-refundable rates. Where a rate is marked non-refundable, the amount paid is not returned if you cancel or do not arrive. These rates are cheaper for that reason and are clearly labelled before you pay. Read your rate’s terms before confirming.
No-show and early departure. If you do not arrive, or cancel after the arrival date, no refund is due. If you leave before your booked departure date, we may retain the amount for the remaining nights.
How refunds are paid. A refund goes back through Flitt to the card or account used to pay, never to a different one. We start it as soon as we accept the cancellation; how long it takes to appear depends on your bank and our payment provider — usually a few working days.
If we have to cancel. If something outside our control makes it impossible to provide what you booked, we will offer you an alternative of at least the same standard, or a full refund. We are not liable beyond that for events we could not reasonably control.
7. Arrival, stay and conduct
- Check-in and check-out times, and our house rules, are shown on every room page and at checkout, and are repeated on your confirmation. Early check-in and late check-out are subject to availability and may be charged.
- Tell us your expected arrival time if you will arrive late, so someone is there to hand over your key.
- Bring identity documents for every guest. We are required to record the details of who stays with us and may refuse check-in without them.
- You are responsible for damage caused by anyone in your party.
All times are Georgian time (UTC+4).
8. Tours, airport transfers and vehicle rental
Tours are priced per person and booked for a specific date, with a maximum number of people per order. Tours can be booked with or without a room. Minimum numbers, weather conditions and operating seasons may apply; if we cannot run a tour we will offer an alternative date or a full refund of that tour.
Airport transfers are booked for a named airport and direction, to or from the property. Give us your flight number and time. If your flight is delayed, contact us as early as you can — we will do what we can, but a driver’s waiting time may be limited or chargeable. A missed transfer caused by information you did not give us is not refundable.
Vehicle rental is booked for a pickup date and time and a return date and time, with a stated handover point for each leg — the property or an airport. The driver must hold a valid driving licence accepted in Georgia, meet our minimum age and experience requirements, and present the licence and an identity document at handover. The deposit, insurance and excess, the fuel and mileage policy, the areas the vehicle may be taken to, and what happens in the event of damage or a traffic fine are set out in the rental agreement you sign at handover, and we will tell you all of them before you book if you ask.
9. Your account on our website
You can book without an account. If you create one:
- give a real email address — you must verify it, and it is where your confirmations go;
- keep your password to yourself and use one you do not use anywhere else;
- you are responsible for what happens under your account. Tell us at once if you think someone else has access;
- after repeated failed sign-in attempts an account is temporarily locked. This is deliberate and protects you;
- we may suspend or close an account used for fraud, abuse or automated attacks on the site.
10. Website use and accuracy
We take reasonable care that the website is accurate and available, but we do not guarantee it is uninterrupted or error-free. Photographs are representative; individual rooms and vehicles vary. You may not use the site to make speculative or fraudulent bookings, to scrape or copy our content, or to attempt to disrupt it.
11. Liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Georgian law.
Subject to that, our liability arising from a booking is limited to the amount you paid for that booking, and we are not liable for indirect or consequential losses such as missed flights, lost earnings or lost enjoyment beyond what we could reasonably have foreseen.
12. Complaints, governing law and disputes
Tell us first — during your stay if possible, so we can put it right. Complaints afterwards go to uplistsikhehotel@gmail.com, and we acknowledge them within a few working days.
These Terms are governed by the law of Georgia, and any dispute is to be resolved by the courts of Georgia.
13. Changes to these Terms
We may amend these Terms; the version published when you make your booking is the one that governs that booking. Changes never apply retroactively to a booking already confirmed.
14. Contact
Hotel Rancho Uplistsikhe — Uplistsikhe Museum Street, Kvakhvreli, Gori, Shida Kartli, Georgia.
uplistsikhehotel@gmail.com · +995 555 410 205 · uplistsikhehotel.ge